When trying to create a client
 | When trying to create a professional
 |
⚠️ ImportantBusiness accounts are linked to the company in which they were created. However, it is still possible to transfer certain information.
To learn more, click here. |
Delete account
If it is an error, write to our Hexperts the name of the person and the email to be deleted.
(Example: A client who created a free trial for a business account.)
If it is an active professional account, the owner of the account must write to us in order to proceed with its deletion.
Alternative email
In order to keep all accounts active, you can create the professional under a different email address.
If you want to use the same email, this account will be deleted.
Account disabled
If an account from your company have been deleted, you can ask a Hexpert to reactivate it. This is sometimes possible, although it is not guaranteed.
Further information
For the procedure to add a professional to your business, click here.
To add a colleague or another user to a client file, click here.