Here are some possible solutions to help you regain access to your account
Moving screen
If your screen moves when you log in, you have entered the wrong information.
Check your password and username (email):
Make sure you have entered the email linked to your professional account.
Make sure you enter the correct password (with upper and lower case letters in the correct places).
Make sure that "Caps Lock" is not in operation.
Make sure that "Num Lock" is on if you are using numbers.
If you cannot log in, click on "Forgot your password ?" to reset it.
Make sure to enter the email address linked to your business account.
Account Disabled
Your account may have been deactivated for certain reasons:
Your free trial has ended.
You are late with your payment.
Student account: Your session is over.
You should have received a warning before this was done.
The best thing to do is then to contact a Hexpert.
Access to customer account
From app.hexfit.com, if you used the email address associated with your client account, you will only have access to customer features. Be sure to use the email address associated with your professional account.
Professional Account
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Client Account
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