FAQ

I don't see the same options as before

Here are some possible solutions

Written by Mathieu Gagné
Updated over a week ago

How does videoconferencing work?

Written by Mathieu Gagné
Updated over a week ago

Why I only see the messaging

Different menu when logging in

Written by Mathieu Gagné
Updated over a week ago

How to translate the programs

Put the programs in the client's language

Written by Mathieu Gagné
Updated over a week ago

How to change the language of Hexfit

Here is the procedure to change the language of Hexfit for the professional and for the client

Written by Mathieu Gagné
Updated over a week ago

Share a template program

Here is the procedure to share a model program

Written by Mathieu Gagné
Updated over a week ago

Why can't I access my account?

As a professional, you cannot connect to Hexfit

Written by Mathieu Gagné
Updated over a week ago

How to update my credit card

Here is the procedure to update your credit card

Written by Mathieu Gagné
Updated over a week ago

How to take a screenshot

Here is the procedure to take a screenshot

Written by Mathieu Gagné
Updated over a week ago

Problems with video conferencing

Sound and / or video problems with video conferencing

Written by Mathieu Gagné
Updated over a week ago

How to change customer information

Here is the procedure to modify general information (email, telephone, date of birth, address)

Written by Mathieu Gagné
Updated over a week ago