FAQ

Frequently asked questions

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13 articles in this collection
Written by Mathieu Gagné

How to update my credit card

To subscribe, enter your payment information. If you are already, change the credit card number and expiration date.
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Written by Mathieu Gagné
Updated over a week ago

How to change your plan

You can change the plan you are using to another through your account administration.
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Written by Mathieu Gagné
Updated over a week ago

Why I only see the messaging

Different menu when logging in
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Written by Mathieu Gagné
Updated over a week ago

How to change Hexfit's language

You can change the language of Hexfit as a professional on the website, but also as a customer on the mobile application.
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Written by Mathieu Gagné
Updated over a week ago

View Hexfit Status

If you have any doubts about the speed of the software or of one of the synchronized elements, you can do a simple check.
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Written by Mathieu Gagné
Updated over a week ago

What to allow for high security companies.

If your company has a high level of IT security, you will need to configure authorization to certain domains.
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Written by Mathieu Gagné
Updated over a week ago

Modify the unit system

You can easily switch between metric and imperial system or vice versa from your account settings.
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Written by Mathieu Gagné
Updated over a week ago

I don't see the same options as before

Here are some possible solutions
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Written by Mathieu Gagné
Updated over a week ago

How to translate the programs

Put the programs in the client's language
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Written by Mathieu Gagné
Updated over a week ago

Share a template program

Here is the procedure to share a model program
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Written by Mathieu Gagné
Updated over a week ago

Why can't I access my account?

As a professional, you cannot connect to Hexfit
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Written by Mathieu Gagné
Updated over a week ago

How to take a screenshot

Here is the procedure to take a screenshot
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Written by Mathieu Gagné
Updated over a week ago

How to change a customer's information

Here is the procedure to modify general information (email, telephone, date of birth, address)
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Written by Mathieu Gagné
Updated over a week ago