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FAQ

Frequently asked questions

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9 articles in this collection
Written by Mathieu Gagné

I don't see the same options as before

Here are some possible solutions
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Written by Mathieu Gagné
Updated over a week ago

Why I only see the messaging

Different menu when logging in
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Written by Mathieu Gagné
Updated over a week ago

How to translate the programs

Put the programs in the client's language
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Written by Mathieu Gagné
Updated over a week ago

How to change Hexfit's language

You can change the language of Hexfit as a professional on the website, but also as a customer on the mobile application.
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Written by Mathieu Gagné
Updated over a week ago

Share a template program

Here is the procedure to share a model program
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Written by Mathieu Gagné
Updated over a week ago

Why can't I access my account?

As a professional, you cannot connect to Hexfit
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Written by Mathieu Gagné
Updated over a week ago

How to update my credit card

To subscribe, enter your payment information. If you are already, change the credit card number and expiration date.
Mathieu Gagné avatar
Written by Mathieu Gagné
Updated over a week ago

How to take a screenshot

Here is the procedure to take a screenshot
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Written by Mathieu Gagné
Updated over a week ago

How to change a customer's information

Here is the procedure to modify general information (email, telephone, date of birth, address)
Mathieu Gagné avatar
Written by Mathieu Gagné
Updated over a week ago