Skip to main content
All CollectionsFAQ
I don't see the same options as before
I don't see the same options as before

Here are some possible solutions

Mathieu Gagné avatar
Written by Mathieu Gagné
Updated over 5 months ago

If you've lost access that you had before, here are some things to check:

  • Software updates could cause tabs to have been moved.

  • If you are an employee, you can check with your “Administrator” if he has made any changes to the access profiles or the subscription of the center.

  • If you are the administrator, perhaps you have made changes to the chosen modules. You can check in the administration, under “Billing” or ask a Hexpert for details.

  • If you have late payments, your subscription may have been temporarily suspended. In this case, you will have been warned in advance.

Did this answer your question?