If you are on a free trial
If you have created a free trial, your account will be automatically deactivated after 14 days, unless you activated your account with a subscription.
Suspension and cancellation of subscription
Please note that we are constantly improving and would like to know the reasons why you wish to unsubscribe.
By talking to one of our Hexperts, you may find solutions that will allow you to get the most out of the software instead of canceling your subscription.
Step by step
Go to Administration.
Billing tab.
Select the desired option.
Pause my subscription*** | Unsubscription |
This option allows you to make a temporary stop and thus keep your data. You can pick up where you left off when you return.
***Available in certain circumstances only. Talk to a Hexpert to validate your situation. | ⚠️ This option allows you to permanently delete your account. All your data may be deleted without notice. |
⚠️ Please note that in all cases, your clients will lose access to their accounts until there is an active professional associated with their file. |
To stop receiving emails
If you wish to stop receiving emails or be contacted by a Hexpert let it know by phone, email or live chat at the top right of the software.
Further information
If you wish to change your package, click here.