⚠️ Please note
Only professionals can create their clients' accounts. You will find the procedure here.
Add clients
Click on the “Contacts” tab.
Click on “+ Create” at the top right of the page.
You can then enter the email address of this client, then his first name and last name.
💡 Once the account is created, an email will be sent to the client inviting them to access their Hexfit account. |
Client Log in
To log into their account, Hexfit users must use an email or a username. Each account (client or professional) must be linked to a separate email.
In this example, the customer can use either the email address [email protected] or her username Julie_example to log in to their account.
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In this account, the customer must use the username to log in.
The email address is associated with another account.
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Email already used for a Hexfit user
If you get this message: “Email already in use for a Hexfit user”, click here to see the procedure.
Professional account
If you get this message, it's usually because your client has created an account as a professional or has had one in the past.
Click here to see what to do if you get this message.
My client does not have an email address
If your client does not have an email address, click on “My client does not have an email address”. In this case, the client will not be able to access his account.
You can always add an email address after creating the account. Click here to find out more.
Attribute to another professional
Finally, if you have an administrator profile, when creating a client, you can assign it to another professional from the same business and choose which branch it is associated with.
Further information
To import a customer list, click here.