Creation of a client account
If when creating your client's account, you did not provide an email address, you will always have the option to add it later.
⚠️ In this case, if you enter the email afterward, the sending of the welcome email will not be automatic. You will then have to resend the invitation to him so that he can initialize his password.
Resend the invitation to my client
Click on “Actions”.
Then on “Resend invitation”.
Email not received
The client must check in his SPAM.
Make sure you typed their email address correctly.
Check that the address entered is the one the client is using.
Disabled button
If the “Resend invitation” option is inaccessible, simply refresh your page.
Windows: CTRL+F5
Mac: Command (⌘) + R
Warning message
If you get this warning message, your client has already activated his account. He can therefore proceed to the steps described below (download the app and reset his password).
The email is not in spam and the address is correctly registered
The client can download the mobile application from the site corresponding to his type of telephone:
Android (Samsung, LG, Motorola, etc.), click here.
Apple (iPhone), click here.
He can then use the email linked to his account and choose the option “forgot your password?” to initialize it.
The client can also write to us at [email protected] to reach our technical support team if needed.
Further information
To modify the client's email, click here.
If your client can't log in to their account, click here.