Resend invitation to my client

If your client does not receive your invitation to become a worker in their file, you can send them again:

  1. Click on "Actions" that appear at the top right of the client's profile photo;

  2. Click on "Resend invitation".


Email not received

The customer must check in his unwanted emails (SPAM);

  • Check that you have correctly written his email address when creating the account;

  • Check that the address entered is the one the customer is using.


Email is not in the spam folder

  • If the customer still doesn't receive anything, ask them to write us an email so we can add it manually.

  • "I would like to authorize (the name of the professional) to become a stakeholder in my client account.".

  • The address is: [email protected]


Button disabled

If the option to "Resend Invitation" is inaccessible, simply refresh your page.

  • Windows: CTRL + F5

  • Mac: Command (⌘) + R


Further information

  • If your customer cannot log into their account, click here.

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