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How does videoconferencing work?

You will learn more about the browsers to use, the supported devices, the use, and the security of the feature.

Mathieu Gagné avatar
Written by Mathieu Gagné
Updated this week

Sending the link

Professional

  1. Click on the “Contacts” tab and select the desired customer.

  2. Click on the camera icon to open the video conferencing tool.

  3. By clicking on the paper airplane, the link will be sent directly to your customer.*

  4. Click on the link (http://hex.fit/...). It will then be copied to your clipboard.

  5. You can then send it to your client in any way you wish.

⚠️ Check that the address in your client's “general information” section is correct and that it is listed as the primary address.

The link will be sent to this address.


Procedure for the client

The customer will receive an email similar to this one. They will then be able to:

  1. Click on “Start video conferencing

    or

  2. Copy the blue link and paste it into a web browser.


Number of people in the room

Once in the room, you will be able to see the number of people present (other than you).

In this example, the professional is alone in the room.


We recommend using the latest versions of Google Chrome to take full advantage of the functionality.

Exception: iOS (iPhone and iPad) require the use of Safari.


Linked address

The address is linked to the customer. Each time you call this customer, they will be able to connect using the same address.

In this example, Johnny will always have the address ending in 783.


Buttons

  1. End the videoconference;

  2. Stop broadcasting the image;

  3. Stop sound diffusion;

  4. Share the visual of your screen;

  5. See settings (microphone, camera, and language).


Security

Thanks to the videoconferencing tool, you will be able to make meetings with your customers remotely. Note that the functionality is compliant with HIPAA, PIPEDA and HDS standards, so you can use it with peace of mind.


Group meetings

You can chat up to 4 people at the same time (including yourself) in the video conferencing feature.

To do this, simply send the link to each participant, and they can follow the procedure for the client above.


Accepted devices

  • Computers

  • Mobile phone

  • Tablets


Bundle

Visiofit may not be included in your plan. To find out more, speak with a Hexpert.


Troubleshooting

For solutions in the event of a problem with Visiofit, click here.

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