Navigator
We recommend using the latest versions of Google Chrome to take full advantage of the functionality.
⚠️ Exception: iOS (iPhone and iPad) can use Safari.
Permissions
You and your interlocutor must authorize access to your camera and your microphones during the first use (Chrome) or during each conversation (with Safari).
If you have denied access to the microphone or the camera, you can change this permission by clicking...
Google Chrome:
On the padlock at the top of your screen.
Safari (iPhone / iPad):
Go to settings, under the Safari application.
Language
The language that will appear by default will be that of your browser.
Common issues
I can't hear my interlocutor
If permissions are accepted, but you cannot hear anything, check your sound source:
Is it the correct sound source?
Are speakers or headphones connected to your computer?
Is the sound loud enough to hear?
The other person cannot hear me
Test your microphone to make sure it is working.
You can easily find a website that offers this type of test by searching for “microphone test” on Google.
My interlocutor does not see me
If permissions are accepted, but you can't see anything, check your video source:
Do you have a camera on your device?
Is this the correct video source?
Is something blocking the camera (e.g., tape)?
Is it properly connected and working?
If after having made these checks your interlocutor who still does not see you, take a test to verify that your camera is still functional.
Follow the same procedure as for the microphone. Google search: “Camera test”.