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Problems with video conferencing

Sound and / or video problems with video conferencing

Mathieu Gagné avatar
Written by Mathieu Gagné
Updated this week

We recommend using the latest versions of Google Chrome to take full advantage of the functionality.

⚠️ Exception: iOS (iPhone and iPad) can use Safari.


Permissions

You and your interlocutor must authorize access to your camera and your microphones during the first use (Chrome) or during each conversation (with Safari).

If you have denied access to the microphone or the camera, you can change this permission by clicking...

  • Google Chrome:

    • On the padlock at the top of your screen.

  • Safari (iPhone / iPad):

    • Go to settings, under the Safari application.


Language

The language that will appear by default will be that of your browser.


Common issues

I can't hear my interlocutor

If permissions are accepted, but you cannot hear anything, check your sound source:

  • Is it the correct sound source?

  • Are speakers or headphones connected to your computer?

  • Is the sound loud enough to hear?


The other person cannot hear me

Test your microphone to make sure it is working.

You can easily find a website that offers this type of test by searching for “microphone test” on Google.


My interlocutor does not see me

If permissions are accepted, but you can't see anything, check your video source:

  • Do you have a camera on your device?

  • Is this the correct video source?

  • Is something blocking the camera (e.g., tape)?

  • Is it properly connected and working?

If after having made these checks your interlocutor who still does not see you, take a test to verify that your camera is still functional.

Follow the same procedure as for the microphone. Google search: “Camera test”.

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