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Sync issue with a Fitbit watch
Sync issue with a Fitbit watch

Fitbit data are not saved in Hexfit despite the watch has been synchronized

Mathieu Gagné avatar
Written by Mathieu Gagné
Updated over a week ago

Good to know

Only new data will be transferred to Hexfit. Data saved in the watch before synchronization won't be.


If your Fitbit watch data is not syncing with Hexfit, here are some possible solutions:

  1. Make sure your watch is synced to the app

  • Go to the Menu at the bottom right of the screen.

  • Click on your name to go to the settings.

  • Go to the "Accounts Sync" tab.

  • Click the switch to the right of "Fitbit".

  • Follow the on-screen procedure.

2. Disconnect and reconnect the two applications

  • From your Fitbit app, go to “Applications”.

  • Make sure that "Activity" is in the accesses. If this is not the case, click on "Block access".

  • Then go back to synchronize from your Hexfit account (Point 1).

Further information

  • To learn more about smartwatches and software, click here.

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