The visibility of programs depend on several factors:
It must have a recipient.
Visibility must include the client.
The starting date may influence.
The program must be published.
The client must log in to the correct account.
To make changes, click on “Actions” to the right of your program.
Choose the “Edit program” option.
Recipient
The recipient can be a customer or a group. It is in this folder that the program will be linked.
Visibility
The visibility must include the client.
To change visibility, go to advanced settings:
Start date
The start date will influence the visibility at the “Activities” level if you have selected a recurrence for your sessions when designing the program.
Thus, it will be displayed from the chosen date and for the number of weeks entered (duration).
💡 Even if the number of weeks has been exceeded, the customer will continue to have access to the program from their account. Simply no longer from the activities. |
Hide program until start date
By marking the box and entering a start date, you can hide the program from your client under the “Plans” tab of the mobile app.
It will then become visible from the chosen “Start date”.
⚠️ If the program is registered in the activities of the client, it will be visible, regardless of whether the box is checked or not. |
Publication of the program
The program must be published (the client does not see drafts). Also check that it is assigned to the correct customer.
Confirm
You can check whether the program has been shared with the customer.
If the eye is crossed out, the customer does not have access to the program from the app.
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If the eye is open, the customer should see the program in the “Your plans” tab of the app.
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The client must log in to the correct account.
It happens that the customer has more than one Hexfit account.
Make sure the customer is logging into the account linked to their primary address or ID.
If he logs in using his secondary address, he might log in the wrong account.
The program is in the “Other” section.
After a certain period of time, unused programs will be transferred to the “Other” section to avoid hiding the most recent ones.
To find them, the customer must:
Click on “See all”
Then click on “Other.”
