To send a message to all your customers, you will need to add them all in the same group and use the "Chat" bubble from this group.
N.B .: Even if they are added to a group, clients keep their individual files too.
Groups are always confidential. Members of a group do not see who the other members of that group are.
The only way for them to know they are in a group is if you communicate with all members using messaging. When a customer replies to this message, everyone else in the group will see their response. This message can only be sent by one of the active participants of the group.
- For help creating a group, click here.
- For help with adding clients to a group, click here.